Returns, cancellations and complaints
Returns can be facilitated in line with online selling regulations. Therefore, a customer has 14 calendar days from the date of delivery to return the goods (“cooling off period”). We will only accept notification of a return in writing by emailing: firstname.lastname@example.org Any cost of order return will be borne by the customer. The company has, at it’s discretion, the right to agree in writing that it will take back some or all of the order on assessment of the returned goods, once received by the company. The company will offer a credit/refund for the goods within 14 days from the date of receipt of a returned goods, subject to the goods being returned in the original condition. In the event of any shortfall in delivery/damage to the goods received by the customer, notification must be sent to us within 3 days of receipt otherwise such claims cannot be entertained.
With regards to order cancellations, you have the right to cancel your order within 14 days from the date of making the order. Please email us at email@example.com as soon as possible and we will endeavour to cancel your order prior to shipping. Please bear in mind that, in most cases, orders are dispatched the next business day. Orders that have been dispatched cannot be recalled and will have to be posted back at the expense of the customer. Once the packaging is in it’s original condition, a full refund minus postage will be provided within 14 days of order cancellation and subject to the goods being returned, if dispatch has already taken place, in its original condition.
For product complaints, please email firstname.lastname@example.org giving a detailed account of the complaint. Each complaint shall be dealt on a case by case basis. The company has, at it’s discretion, the right to agree in writing that it will take back some or all of the order on assessment of the complaint or of the returned goods. The company may, at it’s discretion, offer credit for the goods within 14 days, subject to the goods being returned in the original condition.