Frequently asked questions
How do I contact customer service?
We are more than happy to answer any inquiry you might have. Go to our contact information page to get in touch.
How much is shipping?
We deliver within Europe, Middle East and Russia. Shipping cost is 20€ for shipments – territory & weight charges may apply and will be advised at checkout.
Our assortment is available in more than 50 countries worldwide, at Pet Stores, Pharmacies, Local Retailers and Veterinarians.
How long does it take to get my order?
Over 90 percent of orders are packed and dispatched within 48 hours of placement. Delivery times are reliant upon normal delivery hours. It is important to note that orders can only be dispatched from Monday to Friday. Normally, a delivery time of 3-14 working days will be expected. There are some times during the year that delivery could be delayed due to holidays.
Can I track the status of my order?
No, not at the moment. You are more than welcome to contact us if you have any questions regarding your order.
Who will be delivering my order?
We ship via TNT and other premium carriers to provide you with the fastest and most reliable service available.
Do you ship internationally?
We deliver within Europe, Middle East and Russia.
What is your return policy?
Please read our terms and conditions for more information.